What to Do If Your Package Is Held at Bogotá Customs
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International courier shipments to Colombia are subject to specific conditions regarding the number of items, weight, and declared value, which must not exceed USD 2,000.
If you are expecting a shipment and receive a call from a courier company like DHL, FEDEX, UPS, 472, etc., informing you that the shipment’s classification has changed, it means it has moved from courier regime to regular importation.
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If you need assistance with the customs clearance process, you can contact info@dietrich-logistics.com.co or call 314 8329727 for support.
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Please take note of the following important points:
- Products with prior DIM registration that are not transferred to a Free Trade Zone must pay a fine of 300 UVT per tariff code or DIM.
- Cellphones must be approved (homologated), and the person clearing customs must have authorization from the Police and the Ministry of ICT.
- All regulatory requirements must still be met as usual.
- Currency exchange documentation must be properly supported with proof of payment if you used credit cards, bank transfers, or any other method involving a financial intermediary (applicable for payments of USD 1,000 or more).
- Invoices must comply with Colombian regulations.